Booking Terms & Conditions
Clear, fair, and transparent booking terms to protect both travelers and local agents.
50% Minimum Deposit
Required at time of booking to secure your reservation
5% Transaction Fee
Non-refundable fee covering payment processing
Escrow Protection
Funds held securely until service completion
Dispute Resolution
Clear process for fair issue resolution
Important: No Cancellations After Agent Payment
Once your booking deposit has been forwarded to the local service provider (agent, lodge, transport company, etc.), the booking becomes NON-CANCELLABLE and NON-REFUNDABLE. You will receive a notification before we release funds to partners. Please plan accordingly and consider travel insurance.
Introduction & Acceptance of Terms
Legal agreement governing all bookings made through our platform
These Booking Terms and Conditions ('Agreement') govern all bookings made through ZikaraLink Travel ('we,' 'our,' or 'us'). By making a booking through our platform, you ('Client,' 'Traveler,' 'You') agree to be bound by these terms. This Agreement constitutes a legally binding contract between you and ZikaraLink Travel for the services provided.
All bookings are subject to these terms
You must be at least 18 years old to make a booking
You agree to provide accurate and complete information
These terms apply to all services booked through our platform
Booking Process & Confirmation
Step-by-step guide to booking through our platform
All bookings must be made through our official platform. A booking is considered confirmed only after you receive a written confirmation email from ZikaraLink Travel.
Booking Steps
- Submit your travel request through the platform
- Receive quotes from verified local agents
- Review and select your preferred agent and itinerary
- Make the required deposit payment
- Receive booking confirmation via email
- Complete final payment before service commencement
Information Requirements
- Full legal names as per government ID for all travelers
- Passport numbers for international travelers
- Valid contact information (email and phone number)
- Special requirements or medical conditions
- Emergency contact information
Payment Terms
Deposit requirements, final payments, and accepted methods
Clear payment terms ensure smooth service delivery and protect both parties.
Deposit Requirements
- Minimum 50% deposit required at time of booking
- Deposit secures your reservation with the local agent
- Deposit amount may vary based on service type and season
- High-demand periods may require higher deposit percentages
Final Payment
- Full payment must be cleared before service commencement
- No services will begin without complete payment
- Final payment deadlines will be communicated at booking
- Payment plans available upon request for long-duration tours
Accepted Payment Methods
- Credit/Debit Cards (Visa, Mastercard, Amex)
- Bank Transfer (wire transfer)
- M-Pesa (for local Kenyan bookings)
- Cryptocurrency (BTC, ETH, USDT, SOL)
- PayPal (additional fees may apply)
Cancellation Policy
Understanding our cancellation rules and refund eligibility
Understanding our cancellation policy helps avoid unexpected charges.
Important Notice
Once your booking deposit has been forwarded to the local service provider (agent, lodge, transport company, etc.), the booking becomes NON-CANCELLABLE and NON-REFUNDABLE. This typically happens 7-14 days before your service start date. You will receive a notification before we release funds to partners.
General Cancellation Rules
- 5% transaction fee applies to all cancellations (non-refundable)
- Cancellation requests must be submitted in writing via email
- Refunds processed within 14 business days of approval
- Transaction fee covers payment processing and administrative costs
Before Agent Payment
- Full refund minus 5% transaction fee if cancelled before agent payment
- Agent payment typically occurs 7-14 days before service date
- You will be notified when agent payment is scheduled
After Agent Payment - NO CANCELLATION
- Cancellations NOT accepted once agent has been paid
- No refunds will be issued after agent payment
- Agent payments are made to secure services, accommodations, and permits
- This includes payments for park fees, lodging, transportation, and guide services
Exceptions
- Government travel advisories affecting your destination
- Medical emergencies with supporting documentation
- Natural disasters or force majeure events
- Death in immediate family (documentation required)
- Each exception reviewed on a case-by-case basis
Transaction Fee
Understanding the 5% transaction fee on all bookings
A 5% transaction fee applies to all bookings made through ZikaraLink Travel.
Fee Amount
5% of total booking value
Applies to: All bookings, deposits, and payments
Non-Refundable
Transaction fee is non-refundable in all circumstances
What the Fee Covers
Payment processing fees
Platform maintenance and security
Customer support services
Escrow service management
Dispute resolution services
Escrow Protection
How our escrow system protects both clients and agents
ZikaraLink Travel uses an escrow payment system to protect both clients and agents.
How Escrow Works
- Client deposits payment into secured escrow account
- Funds are held securely until service confirmation
- Agent receives payment only after service completion
- Disputes are resolved before fund release
- Full transparency on fund status
Client Protection
- Funds not released until you confirm satisfaction
- Dispute resolution available if service issues arise
- Refund eligibility for legitimate complaints
- Secure payment processing with bank-grade encryption
Agent Protection
- Guaranteed payment upon successful service completion
- Protected against fraudulent chargebacks
- Clear dispute resolution process
- Timely payment release after confirmation
Dispute Resolution Process
Fair and transparent process for resolving issues
We strive to resolve all disputes fairly and efficiently. Follow this process if issues arise.
Direct Communication
24-48 hours
Contact your agent directly to resolve the issue. Most disputes can be resolved through open communication.
Platform Mediation
48-72 hours
If unresolved, contact ZikaraLink Travel support. Our team will mediate between both parties.
support@zikaralink.com
Formal Dispute Filing
5-7 business days for review
Submit a formal dispute through our platform with supporting evidence and documentation.
Escrow Hold
Until resolution
Disputed funds are held in escrow until resolution is reached.
Final Decision
14 business days maximum
Based on evidence and platform policies, we issue a binding resolution.
Evidence Required for Disputes
Booking confirmation and communication logs
Payment receipts and transaction records
Photos or videos of any service issues
Witness statements (if applicable)
Any relevant documentation supporting your claim
Service Delivery & Modifications
How services are confirmed and modified
Service Confirmation
- Service is considered delivered upon completion as described in booking
- Client must confirm service completion for fund release
- Auto-release occurs 7 days after service date if no dispute filed
Modifications by Client
- Changes requested 14+ days before service: No fee
- Changes requested 7-13 days before service: 10% modification fee
- Changes requested within 7 days: Subject to availability, fees apply
- Major itinerary changes may require rebooking
Modifications by Agent
- Agent must notify client of any changes immediately
- Substantial changes entitle client to full refund
- Agent must provide comparable or better alternatives
- Client may cancel without penalty if changes are unacceptable
Client Responsibilities
What we expect from our clients
Required Documents
- Valid passport (minimum 6 months validity for international travel)
- Required visas for destination countries
- Travel insurance (strongly recommended)
- Vaccination certificates if required
Code of Conduct
- Respect local customs, cultures, and traditions
- Follow instructions from your local guide
- Protect wildlife and--------
- Do not engage in illegal activities
- Report any issues immediately to your agent
Health & Safety
- Disclose any medical conditions or special needs
- Carry necessary medications
- Follow safety instructions from guides
- Purchase comprehensive travel insurance
Agent Responsibilities
Standards and obligations for our local agents
Service Delivery
- Provide services as described in booking confirmation
- Maintain professional conduct at all times
- Ensure safety and well-being of clients
- Communicate promptly about any changes or issues
Licensing & Insurance
- Maintain valid business licenses and permits
- Carry appropriate liability insurance
- Ensure vehicles and equipment are safe and maintained
- Comply with all local regulations and laws
Force Majeure
Events beyond our reasonable control
Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control.
Natural disasters (earthquakes, floods, hurricanes)
War, terrorism, or civil unrest
Government travel bans or restrictions
Pandemics or epidemics
Strikes or labor disputes
Extreme weather conditions
In force majeure events, clients may receive credit for future travel (minus transaction fee) or reschedule without penalty. Refunds are evaluated on a case-by-case basis.
Limitation of Liability
Understanding our responsibilities and limitations
ZikaraLink Travel acts as a connecting platform between clients and local service providers.
We are not liable for acts or omissions of independent agents
Maximum liability limited to total booking amount paid
We are not liable for indirect or consequential damages
Travel insurance is strongly recommended for all travelers
Claims must be filed within 30 days of service completion
Dispute Resolution & Governing Law
Legal framework governing these booking terms
These terms are governed by the laws of the Republic of Kenya.
Jurisdiction
Country: Kenya
Courts: Nairobi, Kenya
Law: Laws of the Republic of Kenya
Resolution Process
- Informal negotiation (14 days)
- Mediation (21 days)
- Arbitration under Kenyan law (30 days)
- Court proceedings in Nairobi, Kenya
Contact Information for Booking Issues
Reach out to the right team for your needs
Booking Support
Email: support@zikaralink.com
Phone: +254 113 088 416
24/7 for urgent issues
Dispute Resolution
Email: support@zikaralink.com
Phone: +254 113 088 416
Mon-Fri, 9AM-5PM EAT
Escrow & Payments
Email: support@zikaralink.com
Phone: +254 113 088 416
Mon-Fri, 8AM-6PM EAT
Legal Department
Email: support@zikaralink.com
Phone: +254 113 088 416
Mon-Fri, 9AM-4PM EAT