Cookies Policy
Learn how we use cookies to enhance your browsing experience and protect your privacy.
Cookie Control
You have full control over cookie preferences
Your Privacy Protected
We comply with Kenya Data Protection Act, 2019
Easy Management
Manage preferences via Cookie Settings panel
Your Privacy Choice Matters
You can accept all cookies, reject non-essential cookies, or customize your preferences. Essential cookies cannot be disabled as they are required for core website functionality including bookings, payments, and security.
What Are Cookies
Understanding how cookies work on our platform
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.
Cookies are not viruses or malicious software
Cookies cannot access your hard drive or personal files
Cookies help us remember your preferences
You can control and delete cookies at any time
We respect your privacy choices regarding cookies
How We Use Cookies
The different ways cookies enhance your experience
ZikaraLink Travel uses cookies to enhance your browsing experience, improve our services, and understand how visitors interact with our platform.
Essential Functions
- Keeping you logged in during your session
- Remembering items in your shopping cart or booking cart
- Processing payments securely
- Protecting against fraudulent activity
- Loading the website quickly and reliably
Performance Optimization
- Understanding which pages are most popular
- Identifying technical issues or errors
- Measuring website performance and load times
- Improving website speed and responsiveness
Personalization
- Remembering your language preferences
- Saving your currency preferences
- Customizing content based on your interests
- Remembering your search history for better recommendations
Types of Cookies We Use
Different cookie categories and their purposes
| Cookie Type | Purpose | Duration | Required |
|---|---|---|---|
| Strictly Necessary Cookies | Essential for website functionality and security | Session | Required |
| Performance Cookies | Collect anonymous data about how visitors use our site | Up to 2 years | Optional |
| Functional Cookies | Remember your preferences and settings | 1 year | Optional |
| Targeting/Advertising Cookies | Deliver relevant advertisements and track campaign performance | 2 years | Optional |
| Social Media Cookies | Enable social media sharing and integration | Varies | Optional |
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting/Advertising Cookies
Social Media Cookies
First-Party vs Third-Party Cookies
Understanding who sets the cookies on our platform
First-Party Cookies
- Set directly by ZikaraLink Travel
- Control how our website functions
- More secure and privacy-focused
- Cannot track you across other websites
- Examples: Login status, cart contents, preferences
Third-Party Cookies
- Set by external services we integrate with
- Used for analytics, advertising, and social features
- Can track browsing across multiple websites
- Examples: Google Analytics, Facebook, YouTube
- You can block these through browser settings
We limit third-party cookies to trusted partners who comply with data protection regulations including Kenya Data Protection Act and GDPR.
Specific Cookies We Use
A detailed list of cookies deployed on our platform
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintains your login session | Session | Essential |
| csrf_token | Protects against cross-site request forgery | Session | Essential |
| user_preferences | Stores your language and currency preferences | 1 year | Functional |
| cart_items | Remembers items in your booking cart | 30 days | Essential |
| _ga | Google Analytics - distinguishes unique users | 2 years | Performance |
| _gid | Google Analytics - stores user session | 24 hours | Performance |
| fb_pixel | Facebook advertising and analytics | 2 years | Targeting |
| recent_searches | Remembers your recent destination searches | 30 days | Functional |
Managing Your Cookie Preferences
Multiple ways to control your cookie settings
You have full control over cookies. You can accept, reject, or delete cookies at any time.
Cookie Consent Banner
When you first visit our site, you can choose which cookie categories to accept.
- --Click 'Cookie Settings' on the banner
- --Select your preferred cookie categories
- --Save your preferences
- --You can change these anytime via the 'Cookie Settings' link in footer
Opt-Out Tools
Industry tools for managing cookies across multiple websites.
- --Your Online Choices (www.youronlinechoices.com)
- --Network Advertising Initiative (www.networkadvertising.org)
- --Google Analytics Opt-out Browser Add-on
Cookie Duration
How long cookies remain on your device
Cookies on our platform have different lifespans depending on their purpose.
Session Cookies
Until you close your browser
Temporary cookies that are deleted when you close your browser
Examples: Login session, security tokens
Persistent Cookies
Set period (days to years)
Remain on your device until they expire or you delete them
Examples: Preferences, analytics data
We do not retain cookie data longer than necessary for the stated purpose. Most analytics cookies expire within 2 years.
Analytics and Tracking
Tools we use to improve our platform
We use analytics tools to understand how visitors interact with our platform, allowing us to improve user experience.
Google Analytics
Website traffic analysis and user behavior
Data: Anonymous page views, session duration, bounce rate
Opt outHotjar
User behavior heatmaps and session recordings
Data: Click tracking, scroll depth, form abandonment
Opt outAll analytics data is anonymized and aggregated. We never collect personally identifiable information through analytics cookies.
Advertising and Targeting Cookies
How we deliver relevant travel offers
We partner with advertising networks to show you relevant travel deals and offers.
Our Partners
What We Track
- Which safari packages you viewed
- Your search history for destinations
- Whether you completed a booking
- How you found our website
Your Rights
- You can opt out of targeted advertising
- Ads shown may still appear but won't be personalized
- Use cookie settings to disable targeting cookies
- Visit your ad provider's preference page for additional controls
Consent and Legal Basis
Our legal framework for cookie usage
Under the Kenya Data Protection Act, 2019 and GDPR, we require your consent for non-essential cookies.
Essential Cookies
Legitimate Interest
Not required - necessary for website function
Non-Essential Cookies
Consent
Required - you can accept or reject
Consent Process
Cookie banner appears on first visit
You can accept all, reject all, or customize
Consent is recorded and stored
You can withdraw consent anytime via Cookie Settings
We refresh consent every 12 months
Do Not Track (DNT)
How we respect your tracking preferences
Some browsers have a 'Do Not Track' feature that signals your preference regarding online tracking.
We respect Do Not Track signals when enabled in your browser
Enabling DNT may limit some personalization features
DNT does not affect essential cookies required for functionality
You can enable DNT in your browser privacy settings
Updates to This Cookies Policy
How we keep you informed about changes
We may update this Cookies Policy periodically to reflect changes in our practices, technology, or legal requirements.
Updated date will be shown at the top of this policy
Significant changes will be notified via website banner
Continued use of our site constitutes acceptance of changes
Version History
Contact Us About Cookies
Reach out with questions about our cookie usage
If you have questions about our use of cookies or need assistance managing your preferences, please contact us.
Data Protection Officer
Email: support@zikaralink.com
Phone: +254 113 088 416
Mon-Fri, 9AM-5PM EAT
Privacy Team
Email: support@zikaralink.com
Phone: +254 113 088 416
Mon-Fri, 8AM-6PM EAT
Technical Support
Email: support@zikaralink.com
Phone: +254 113 088 416
24/7 for technical issues
Cookie Settings Management
How to manage your cookie preferences at any time
You can manage your cookie preferences at any time through our Cookie Settings panel.
Cookie Settings Link
Click 'Cookie Settings' in the website footer to open the preference panel
Browser Settings
Configure global cookie settings in your browser
Withdraw Consent
Return to Cookie Settings at any time to change or withdraw consent
Changing preferences may affect website functionality. Essential cookies cannot be disabled as they are required for core features like booking and payments.